How to Go from Help Desk Tech Support to Software Developer

As mentioned before, artificial intelligence is even starting to play a role in these tools’ capabilities. As a response to the risk posed by catastrophic flooding events, humans have developed a variety of powerful techniques to counteract water, to control it. Let’s examine what these not-so-mystical-but-equally-impressive techniques are, and then explore how engineers and hydraulic modelers can help prevent catastrophic flooding. It’s a great time to begin earning the education you need to compete for jobs on this quickly growing career path. They really helped me navigate my career change into software development.

  • He is passionate about learning and enjoys writing engaging content to help current and future students on their path to a rewarding education.
  • Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams.
  • Plus, if you enjoy the course, you’ll already be on your way to completing a Professional Certificate in the field.
  • There are different board types like Kanban or Scrum boards to meet varying requirements of diverse teams.
  • In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging.
  • The role of a help desk engineer includes a wide range of responsibilities.

The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2]. Factors that can influence your salary in this role include experience, education level, industry, location, and company. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same.

Planning a move with Jira

While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree.

An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. SuDS inspire the prevention of catastrophic flooding by building off of nature’s learnings over thousands of millennia, rather than just humankind’s over the last few centuries. In fact, I mentioned the word “infiltration” which is a word very relevant to the concept of flooding. As humans build infrastructure, we often do so with impermeable surfaces. We build roads with non-porous concrete, we create structures with bricks and stones – and we often do so in areas like floodplains that otherwise serve as nature’s natural flood prevention zone.

Experience and skills for service desk analysts

One possible career path you may consider is a position as a software developer or engineer. Service desk analysts are an integral part of any organization that uses or offers technology functions help desk engineer to its customers. They are responsible for resolving staff and customer technological questions that need technical support. Typically, they troubleshoot network, hardware, and software problems.

how to become a help desk engineer

We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for help desk engineers. You will learn if you pay attention to what goes on around you and ask plenty of questions. This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand.


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